Source
When this applies
when introducing any new offering into a market and facing skepticism, gossip, or regulatory pushback
The takeaway
Fuel interest and talkability even when it's negative, because apathy is the only truly fatal response from a market.
Why it works
Attention and talkability drive recall and desire; indifference, not opposition, kills a new product because people never think about it at all.
One level up
Optimize for being remembered over being liked.
Where it stops holding
This stops working when the controversy creates real safety/legal liability or permanently damages trust rather than just curiosity.
Detail
rule: Foster rumors and controversy about your product instead of trying to quash them; the goal is interest, not approval.
threshold: Any publicity that keeps people talking, even false or scandalous rumors (e.g., 'bull testicles'), is treated as net positive.
rationale: The most dangerous thing for a branded product is low interest; if people are talking about it, even negatively, that beats being ignored.
In their words
The most dangerous thing for a branded product is low interest.