Source
Invest Like the Best with Patrick O'Shaughnessy — Dan Sundheim - The Art of Public and Private Market Investing - [Invest Like the Best, EP.460] (February 24, 2026) ·
at 33:54 ▸ ·
at 37:07 ▸
When this applies
when any leader faces a public failure that has damaged stakeholder trust and must decide whether to confront or avoid stakeholders
The takeaway
After a public failure, the highest-leverage near-term action is honest, direct communication of a changed approach to the people whose trust matters most — even though the trust itself will only be rebuilt slowly through results, not through the communication itself.
Why it works
Negative narratives about a person/firm cannot be disproven quickly with words; they are only reversed by sustained, visible, methodical performance over a long period, so the right immediate action is to be transparent about a changed process (not promises of quick redemption) and to invite scrutiny rather than avoid it.
One level up
Trust is restored by demonstrated behavior change plus time, not by rhetoric; the value of early communication is to set correct expectations and signal accountability, not to accelerate the timeline.
Where it stops holding
This stops working when the underlying process change isn't real or sustained — communication without follow-through would be seen through and accelerate departures instead.
Detail
situation: D1 suffered a severe, publicly visible drawdown after GameStop and broader 2021-2022 market turmoil; the firm's president suggested canceling the scheduled investor dinners to avoid a 'bloodbath.'
decision: Dan insisted on holding the dinners, opened by inviting LPs to 'ask me anything, criticize me,' and announced a shift to a much less risk-prone portfolio construction ('hit singles and doubles') even though taking more risk post-drawdown would have been the higher expected-value move.
outcome: Some LPs redeemed and Dan felt that was deserved given performance, but the firm retained enough committed LPs and rebuilt from there; he recalls the dinner as a pivotal moment where having an explicit plan, even amid broad doubt, 'changes the perspective entirely.'
lesson: Facing stakeholders directly with a credible changed plan during the worst moment, rather than retreating, is itself a decision point that restores internal conviction even before external trust returns.
In their words
I said, no, we have to do these dinners. And is the most important time to go out there and speak to our investors.