Source
Sharp Tech with Ben Thompson — Anthropic Opens the Kimono, Bubble Questions and Frontier Costs, Q&A on Meta, Starlink, Brewers (October 30, 2026) ·
at 48:54 ▸
When this applies
when deciding whether to deploy a new capability to cut costs internally or to create new offerings/workflows
The takeaway
Transformative technologies more reliably create new value by enabling new entrants to build fit-for-purpose workflows than by incumbents retrofitting it for cost-cutting — but this path is slower and timing risk is the main constraint.
Why it works
Cost-cutting applications of a new technology are usually bolted onto existing structures (SaaS incumbents) that weren't built for it, limiting gains, whereas revenue-multiplying applications require building new workflows from scratch, which new AI-native entrants can do better but takes years to displace incumbents.
One level up
When judging how a general-purpose technology will diffuse, weigh 'multiplying' use cases built by new entrants more heavily than 'replacing' use cases bolted onto incumbents, but discount for the time such diffusion takes.
Where it stops holding
This stops working when incumbents can restructure fast enough to capture multiplying use cases themselves, or when the financing for new entrants runs out before diffusion completes.
Detail
rule: Favor 'multiplying humans' (new workflow creation) over 'replacing humans' (cost cutting) as the more durable AI value-creation path, but expect it to take years and come from new companies rather than incumbents.
threshold: n/a - qualitative pattern, but explicitly tied to 'takes longer' and 'comes from new companies' as the two defining frictions
rationale: SaaS incumbents are not fundamentally constructed to multiply humans; AI-native companies replacing them is how the transition happens, but this is slow while CapEx is being spent now.
In their words
There's this this this difference between multiplying versus replacing. And when you're multiplying humans, you're basically creating entirely new things to do, new workflows, new opportunities.